WVDB

WVDB is innovative, likes to be seen as a business-minded friend to SMEs and always focuses on the entrepreneur. According to Wladimir de Kok, Manager of Credit Management, the flawless execution of the credit management process is thereby important. The purchase of a user-friendly solution was top-priority to be able to optimise this process.

Credit management at WVDB was already largely automated, but the organisation wanted to digitise further by generating detailed management reports thus boost efficiency. According to de Kok, this was done successfully partially thanks to the implementation of CreditManager. “It’s important that the software provides support and adds value to what our credit managers and debtor administrators are doing. The software should help them serve the customers as well as possible. There are two further components which are very important to the success of this mission, namely the processes and the people themselves. If clear, well-harmonised processes and the correct mindset amongst staff are missing, software cannot make the difference. This must therefore function optimally in order to achieve the desired results. Thanks to Onguard's CreditManager - we did this successfully. We are proud of the reduction in the DSO, the excellent way in which we manage customers and the optimisation of our cash flow.”

With CreditManager, WVDB has also ensured that employees have become more aware of their role within the organisation. “CreditManager allows our credit managers to focus on their work and deliver a bespoke service to external customers, for example by agreeing an appropriate payment arrangement. As a manager, I also benefit greatly from it. CreditManager contains a massive amount of data and many pre-defined reports. This enables me to generate relevant reports that show how things are going within our organisation. I can now report to the managers of the various disciplines within our company on how well a particular portfolio is performing, but also see where there is room for improvement. I can also make our accountants and tax advisers aware of what is happening with clients.

Because we can flag late or non-payment, we can get to the root of a problem and offer solutions to reduce the frequency of this. This results in a more stable cash flow.”

De Kok: “We wanted to boost digitisation at WVDB and be able to analyse relevant management data in order to improve our organisation and cashflow. In the end we selected Onguard’s software for this. CreditManager makes it easy to send reminders and dunning letters to our customers digitally. The software also has extensive reporting options which means it is easy for us to retrieve data from the system that helps us to manage the organisation. CreditManager is very user-friendly and has ensured that we at WVDB can work more efficiently.

The initial meetings and presentations were very pleasant, and the implementation of the software also went smoothly. The good thing is that we can always communicate our wishes with regard software. Our contacts at Onguard then deliver us tailor-made solutions so that we can move forward. In short, CreditManager is a solution which adds a great deal of value to our organisation so that our employees can focus on resolving entrepreneurs’ issues.”

• A reduced Days Sales Outstanding (DSO)
• Digital dunning letters and reminders for the customer
• The same work is being done with fewer FTEs
• The organisation works greener, because everything is digitised
• Adequate recording of disputes and payment agreements