The new pricing model includes a platform fee and a volume based fee based on the number of invoices processed through our software. This means you pay a base rate for access to our services, and an additional fee that scales with your usage. The more invoices you process, the more value you receive, and our pricing reflects that.

Scalability: As your portfolio grows, our pricing model grows with you, ensuring that our tool always provides value at every stage of your business's evolution.
Transparency: Keep your budgeting straightforward and predictable, with no hidden fees or unexpected charges.
Collaboration: Foster a culture of teamwork and shared goals by providing unrestricted access to all team members, supporting a holistic view of the customer credit lifecycle.
Customer-Centricity: Align your operations around the needs and experiences of your customers, leveraging detailed insights and analytics to drive decisions.

For existing customers, we will, on the renewal date, update the license key to unlimited (100) users so you can give your colleagues access to CreditManager. On this date, you also can request to activate the API suite for your environment. For more information about the possibilities please contact your customer success manager.
Please be aware that there can be consultancy involved to implement the API’s with your internal platform.

The new pricing is based on an annual contract payment in advance. When you would like to change this to a longer contract period, please contact your customer success manager.

We will provide you the volume based pricing and the estimated number of invoices based on the previous year, two months before renewal date. Future cost will be based on the number of invoices processed during the current year and recalculated on a yearly basis. Future cost can be calculated by yourself by forecasting your imported invoices* in CreditManager for the next year. Additionally, our customer success team is available to help you understand this mechanism.

* Each unique invoice is a unique identified record in the CreditManager system

For existing customers, we will, on the renewal date, update the license key to unlimited (100) users so you can give your colleagues access to CreditManager. On this date, you also can request to activate the API suite for your environment. Please be aware that there can be consultancy involved to implement the API’s with your internal platform.
Your Customer Success Manager will be available to answer any additional questions and provide guidance.

Please refer to the user manual on our customer portal.

Our flexible pricing model is designed to accommodate fluctuations in your usage. You will be billed for the yearly processed invoices so monthly fluctuations will not influence your yearly volume fee.

We value your feedback and are committed to making this transition as smooth as possible. Please contact your Customer Success Manager to share your thoughts or concerns. Your input is crucial in helping us refine our services and pricing.

We believe this new pricing model will provide greater value, flexibility, and fairness for all our customers.

For more information please contact your customer success manager, indicated in the mailing or via our customer success department: customersuccess@onguard.com

Transitioning to a usage-based pricing model with unlimited users offers several significant benefits for our customers, enhancing collaboration, efficiency, and scalability. Here’s why this change is advantageous:

Enhanced collaboration and efficiency
With unlimited user access, our software can be utilised by all relevant departments, not just the finance team. This includes sales, customer success, customer service, and risk management. For example, involving the sales team can help in understanding customer credit limits and terms better, leading to more informed sales decisions and reduced risk of default. Customer service teams can use the software to quickly resolve credit-related inquiries, improving customer satisfaction. This integrated approach fosters better communication and coordination, ultimately enhancing operational efficiency​.

Cost savings
Unlimited user plans eliminate the need to purchase additional licences as your team grows. This is particularly beneficial for companies expecting to expand or for those with fluctuating team sizes. Instead of worrying about the costs associated with adding new users, businesses can focus on growth and strategic initiatives.

Increased adoption and usage
Unlimited user access encourages broader adoption of our software across the organisation. This widespread usage ensures that all relevant stakeholders have the information they need to make informed decisions. For example, risk managers can access up-to-date credit information to assess potential risks, while sales teams can see real-time credit approvals and limits. This comprehensive access leads to better-informed decisions, reducing the risk of errors and improving overall credit management processes​ and ensures that the full potential of the software is realised, improving overall business operations and efficiency.

Transparency and accountability
Having unlimited users in our software enhances transparency and accountability within the organisation. With more team members using the software, it becomes easier to track who is responsible for what tasks and to see the status of credit applications and approvals. This visibility helps in identifying bottlenecks and improving workflow efficiency. Additionally, it ensures that all actions are logged, providing a clear audit trail that is crucial for compliance and reporting purposes​

By adopting a usage-based pricing model with unlimited users, we aim to provide a fairer, more flexible, and scalable solution for our software. This approach not only removes financial and administrative barriers but also enhances the overall value derived from our software, ensuring that our customers can operate more efficiently and effectively.