Ensuring
success

Service and support are our top priority for our customers. As soon as you are operational, you're assigned a dedicated Customer Success Manager. Whose primary focus is to build a strong, long-term relationship with you and help you achieve your goals through the effective use of our products and services.

Meet our Customer Success colleagues

Your appointed Customer Success Manager is your main point of contact. The main objective is to develop a deep understanding of your business goals, challenges, and requirements. They build trust and maintain regular communication to provide support, address concerns, and offer guidance. You can rely on our Customer Support in the event of a software incident. If you have any questions about your software, visit our Help Center or get in contact with our Customer Support team.

Contact Customer Success
"I genuinely enjoy connecting with our customers and being there to lend a helping hand. Engaging with them, listening to their needs, and brainstorming solutions together energize me. Ultimately, my aim is to make their work lives easier and alleviate some of their stress. Because if we can achieve that, we're truly making a difference!"
Emilj Astamirov
Customer Success Manager
"We act as a customer advocate within the organisation, regularly gather customer feedback and insights and share them with relevant teams to influence product development, marketing strategies and overall customer experience improvement. Striving for happy customers and building strong long term relationships is what really motivates me."
Taoufik Saouny
Team Lead Customer Success
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Service is in our DNA

Our priority is to provide our customers with the best possible service so they can get the best results. CSMs work collaboratively with you to develop a strategic success plan tailored to your unique needs. They help you define your goals, establish milestones, and align the use of the product or service to achieve those objectives. CSMs provide ongoing guidance and support throughout your Onguard journey.

Service is in our DNA

Collaborate with Consultancy

You've chosen your new solution. Now what?

The use of new software can be a daunting task, but with proper preparation and guidance, we make this a smooth and successful process. Overall, our goal is to establish a strong partnership driving customer satisfaction, loyalty, and ultimately, business growth. We act as trusted advisors, helping you achieve your desired outcomes and leveraging our expertise to maximise the value of our product and service.

Read about our implementation method
Collaborate with Consultancy

We support you

Our software is a crucial link in your business process. As soon as implementation is complete, our Service Centre is at your disposal to answer any and all questions.

In our Help Center, you can find FAQs, release notes, user manuals give feedback and more. Your suggestions help us identify areas where we can improve our services to continue to meet your needs. Our Support Team is available to help you weekdays from 08:00 to 18:00 (CEST) via telephone, email or live chat. You can also submit support requests and view your ticket status directly in the Customer Portal.

Visit the Help Center
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Ready to
get started?

Let's do it
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