OnGuard services guarantee that your preferences and requirements are translated into your credit management software. A successful implementation project and the right training and support ensure you achieve results with OnGuard every day.
OnGuard Support safeguards quality in daily practice and offers the support that is required to ensure you can work with OnGuard optimally.
Don’t want to burden your IT with another business application? Choose OnGuard Hosting, powered by INetU, a highly secure private managed hosting environment tailored to your capacity and performance needs.
We are experts in aligning your processes with the functionality and workflows in the software. Along with dedicated, professional training to understand the myriad of functionality, consultancy ensure you maximise the results delivered by the software.
Turn the data collected in OnGuard into information and insights. OnGuard’s reporting services offers you endless bespoke reporting and dashboard items, in addition to the standard set delivered during implementation.
OnGuard Customer Portal
The customer portal is your knowledge base and keeps you up to date with developments by OnGuard. Software updates and releases are available for you to download. The portal offers over 200 FAQ. You van check incidents status and receive information from our application specialists. Visit Customer Portal. (LINK)
Live chat is available on workdays from 08:00 to 18:00 CET. You can use the Live Chat after logging in to the Customer Portal.
OnGuard provides remote assistance via ISL order to provide you with as efficient and fast service as possible. ISL enables OnGuard application specialists to view your computer via the Internet. There is no need for you to install any software and it uses the standard internet port (80). Use Remote Desktop Software. (LINK)
Service Level Agreement
Service Level Agreement (SLA) offers extended support. The advantages of an SLA include incident escalation, support for software updates, longer opening times and a dedicated Service Coordinator.
To ensure you the best results with your OnGuard software a team of experienced consultants is available for:
Your OnGuard consultant translates your preferences and requirements into the software to guarantee a successful project. All projects are performed in accordance with a standard pragmatic implementation approach. Your team is trained in the use of OnGuard and provided with clear working instructions. This will ensure that you have an efficient use of the software and maximum results.
Our experienced consultants can help you with process optimisation, on-site assistance, and with specific problems. OnGuard is at hand to help you find the right solution.
Practical advice in credit management, collection management and complaints management
Optimisation of credit management processes
Help drawing up policies and strategies
Never stop learning! OnGuard offers training to guarantee you the best possible use of the OnGuard software. Choose the OnGuard training that fits you best:
Whether we get you started with your software or help you with process optimisation, each project is focused to help you benefit most.
OnGuard Connext Hosting
To offer you more flexibility and lower risk OnGuard Connext is available as an on-premise or as a hosted solution. Your choice
depends on your specific requirements and situation; and because your organisation is not a static environment hosting is
available both as a temporary or permanent solution.
How does it work?
OnGuard Connext Hosting is a service that hosts, supports and maintains the technical environment in which the OnGuard software operates. Your OnGuard environment is always up to date because implementation of software updates is part of this service. The hosting service offers global delivery and is performed in a highly secure hosting environment. The highest possible uptime and high performance are guaranteed.
Our Hosting Partner ViaWest
Your OnGuard Connext Hosting agreement is with OnGuard and to offer you the best possible and safest hosting service OnGuard partners with ViaWest. Their global reach and the best qualifications in this specialised business supplemented with compatible relationship driven, ethical and professional standards were decisive in selecting ViaWest as our global hosting partner.
By making smart use of data you can turn your data into valuable information, helping you to make better informed business decisions and reduce risk.
Data analysis does not have to be confusing or overwhelming.
With the right reporting solution credit management data reveals its value:
Your requirements, your choice
What do you need? Long-term information for strategic decisions? Real-time, operational or factual information for ad-hoc demands? Or a combination of insights for the different roles and responsabilities within your organisation? Depending on your specific requirements you choose the type of reporting that suits you best.
OnGuard Standard Reports
OnGuard Interest & Costs maakt de kosten van te late betalingen, in termen van gederfde rente en contante kosten, inzichtelijk. om rente over betaalde en openstaande facturen te berekenen en te communiceren en om administratie- en/of incassokosten te berekenen en te communiceren.
Inzicht in de kosten van uitstaande posten
Bereken en communiceer de rente op betaalde en uitstaande facturen
OnGuard Interest & Costs is flexibel, parameter driven en gebruiksvriendelijk om rente over betaalde en openstaande facturen te berekenen en te communiceren en om administratie- en/of incassokosten te berekenen en te communiceren.
OnGuard has an impressive customer base spread across around 50 countries worldwide. Among our global clients are large international corporations, quoted companies as well as local enterprises.
Check our customer success cases and learn how OnGuard has helped customers achieve results in credit management.
In OnGuard we have a solution that not only performs well, but allows us to be proactive in our approach to credit management.