Customers can also contact our Applications specialists via Live Chat. The
live chat is available on workdays from 08:00 to 18:00 CET. If you want to use the Live Chat, log in to the Customer Portal via the Customer Portal button and you will find the option in the menu at the left hand side of the screen.
The OnGuard Customer Portal is the knowledge base for customers to keep them up to date with all the OnGuard developments. Here you can download updates and releases for your software, check incidents status and receive information from the Support team.
The OnGuard Support team provides remote assistance via ISL order to provide you with as efficient and fast service as possible. ISL enables the Support team to view your computer via the Internet. There is no need for you to install any software and it uses the standard internet port.