Interaction and trust

WEC Group is one of the largest engineering and fabrication companies in the UK with over 30 years experience and 12 companies operating in different industries including Aerospace & Defence, Oil & Gas, Nuclear, Mining, and Automotive.

 

Results

  • Everything in one system
  • DSO reduced by 25 days
  • Ease of sending correspondence to customers
  • Ease of profiling customers into a collection routine
  • Benefits of advanced reporting

 

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All debt in one place

OnGuard enabled WEC to put all of their companies and divisions into one system. And bring all the information from each companies into OnGuard daily. Jack Morton: ‘As the credit manager, I want to see of all of the debt in one place. The controllers, on the other hand, need to be able to split the separate companies, which can easily be done in OnGuard. If I want one particular controller to deal with just one company I can just map that controller to that company. This is also beneficial to the relationship as it creates interaction and builds up trust between the credit controller and the customer. This is absolutely important in credit management in my opinion. OnGuard makes it easier for our credit controllers to build up a relationship with our customers, be courteous and project a professional image at all times.’

 

‘To me there is no better system on the market than OnGuard.’

 

Jack Morton

Jack Morton

Credit manager, WEC

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