Be aware of spending too much time on customers that are not worth it. How often do you make calls and send reminders to the same customers? Could it be that around ten per cent of your customers take up about half of your time? Check out how much value those customers actually provide you and start spending your time wisely.
The free CICM regional Masterclasses are all day events offering the opportunity to meet experts, share knowledge and also experiences in credit management.
Shared services centers (SSC) can reduce costs and increase the quality of internal services. A shared services centre sounds like the perfect solution! Be aware that not all customers are the same and therefore your approach should be appropriate for your customers. Check out a few important do’s and don’ts to consider.