Tagra Management Systems Ltd and software supplier OnGuard have signed a partnership to appoint Tagra as OnGuard’s preferred reporting partner for all reporting and dashboarding activities.
Are you using the right tone when contacting customers?
It doesn’t matter if you’re selling sandwiches or trying to collect an overdue payment from a client: tone of voice matters. In fact, it is key to delivering good customer service, as well as achieving results in collections.
Suppliers rightly feel like they should be the ones to set payment terms. However, customers often just ignore demands for money and send in payments when they’re ready to do so. The result is a customer who always pays, but never on time.
As a member of the credit management team, it’s likely you know your firm’s payment polices inside out. But your clients don’t. So how can you make sure that both you and your customer are working off the same page in your recipe book?
From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.
As a credit manager, you really just want one thing: for your customers to pay their bills on time. From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.
Join this OnGuard Webinar April 20th at 10.30 – 11.00 am (CET) in which we will give you 10 down to earth tips to put your customer and your relationship with them front and centre in your daily work.
Insight into credit management data is essential for organisations willing to optimise their credit, collections and complaints management by means of strong customer relationships. Read more about the results achieved by Sodexo and Carlson Wagonlit Travel.