The importance of setting priorities

Are you using the right tone when contacting customers?
It doesn’t matter if you’re selling sandwiches or trying to collect an overdue payment from a client: tone of voice matters. In fact, it is key to delivering good customer service, as well as achieving results in collections.

4 minutes

Creating a credit management blueprint

From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.

4 minutes

Achieving your goals by working backwards

As a credit manager, you really just want one thing: for your customers to pay their bills on time. From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.

3 minutes

Insight & Transparency: Essential

Insight into credit management data is essential for organisations willing to optimise their credit, collections and complaints management by means of strong customer relationships. Read more about the results achieved by Sodexo and Carlson Wagonlit Travel.