From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.
As a credit manager, you really just want one thing: for your customers to pay their bills on time. From an outsider’s perspective, the idea of getting someone to pay an invoice on, or before, the due date sounds like a pretty basic thing – but for those of us working behind the scenes, we know just how complicated it can actually be.
Join this OnGuard Webinar April 20th at 10.30 – 11.00 am (CET) in which we will give you 10 down to earth tips to put your customer and your relationship with them front and centre in your daily work.
Insight into credit management data is essential for organisations willing to optimise their credit, collections and complaints management by means of strong customer relationships. Read more about the results achieved by Sodexo and Carlson Wagonlit Travel.
Benchmarking can take many forms, but essentially involves gathering and analysing data that allows you to compare performance between one function or organisation and another. Implementing a strong benchmarking process means adhering to a simple set of principles. There are different ways of going about this. Internal benchmarking involves comparing your own credit management function to another in the same industry. Functional benchmarking compares internal functions such as credit management with peers in other firms across any industry, while competitive benchmarking involves directly studying competitors.
Measure the performance of your credit management. How do you measure the performance of credit management within your organisation? There are different ways which each have their benefits and drawbacks. Two popular methods are gap analysis and benchmarking. Read on to find out more about gap analysis and check Link to article benchmarking for actionable pointers on benchmarking and more inspiration to improve your credit management.
As of March 1st 2016, Bert van der Zwan has joined the management team of OnGuard. On July 1st Van der Zwan will take over the CEO position from Dave Taylor. Van der Zwan has over twenty years of experience in IT and Finance gained in leadership positions at WebEx, 3Com, Twinfield, Rally and Unit4.
This webinar shows you what the future hold for credit managers: Disappearing jobs | Opportunities instead of threats | Shifting roles | The credit manager of the future