4 minutes

The curse of the Tin Man – why technology will forever be in search of a heart

It has long been prophesised that one day robots will render human labour obsolete. However, rather than plunging society into the unknown of universal unemployment, artificial intelligence has the potential to revolutionise business while working alongside humans.
This is because technology lacks one vital possession that means it can never replace humans entirely: a heart.

3 minutes

Making credit management feel good

Making customers feel good is not the priority of a credit manager, or is it? After all, you’re dealing with sensitive situations involving money – and you might not always be the bearer of good news. The key is to keep the people and the situation separate.

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