International growth

The Sodexo Group is the largest international On-site Service Solutions organisation in the world. Sodexo is stock market-listed and active in 80 countries worldwide. The results realised with OnGuard by Sodexo Netherlands convinced Sodexo Belgium and Italy to work with OnGuard and more countries are expected to follow.

 

Results

  • Insight into complaints
  • Workflow offers structure
  • Visible results within 4 months
  • Saving of 1 FTE
  • Insight into actions of colleagues and the team
  • Perfect compatibility with SAP

 

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Customer centric

Natalie van den Hoogen.‘ Previously, debtor administration was carried out at four different offices; centralisation allowed us to manage the debtor portfolio in a more effective and efficient manner. After a while, our own system was no longer suitable for managing debtors. SAP, the system that streamlines all finances, is a great accounting system and contains various possibilities for overseeing Credit Management. However, the volume and business values at Sodexo are more demanding. The OnGuard philosophy, where business contacts are treated like customers instead of debtors, immediately appealed to me. After all, the main thing is to establish longterm relationships and not to focus on short-term objectives’.

‘The main thing is to establish longterm relationships and not to focus on short-term objectives.’

 

Natalie van den Hoogen

Natalie van den Hoogen

Head Debtor Management, Sodexo

Other clients

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OnGuard

Slotlaan 3

1394 BK Nederhorst den Berg

The Netherlands

+31(0)294 - 25 66 66

contact@onguard.com