Since OnGuard makes the history of each customer transparent, it is extremely easy for the staff to take over each other’s work.
Carlson Wagonlit Travel has a worldwide network of offices and the mission to provide its customers with excellent service at a competitive price. Global purchasing strength makes affordable rates possible. OnGuard provides structure to credit management and, as a result, helps monitor the thin profit margins.
Strunk: ‘If we foresee a default risk, the deal does not go through. Our Sales Department has never seen an agreement that didn’t pass through the Credit Management Department first. Our business partners are categorised into monitoring profiles based on the balance between risk and yield. Allocating a risk profile is not a one-time action at CWT. We continue to monitor even those we’ve been doing business with for many years.
We are grateful for the reporting options offered by OnGuard. These results encourage all employees involved throughout the organisation, from Credit Management and Sales to the Board of Directors. A number of KPI’s used for performance monitoring are based on OnGuard reports. Thanks to a positive approach and transparency, Credit Management is primarily viewed as an opportunity at CWT.’
‘We are extremely pleased with the flexibility of OnGuard.’
Credit Manager, Carlson Wagonlit Travel