‘Transparency and sharing the right information is essential: If a customer tells his contract manager that something is not going well, it is important that credit management hears about it. This can prevent unnecessary or wrong actions and save time and money.’
Atos SE (Societas Europaea) is an international IT services company with 76,300 employees in 52 countries. A demanding company focussed on turnover, cash and profit. Accurate reporting is vital for its position at the stock market.
Alfred Strop, Global Credit Manager Atos: ‘Turnover and profit are crucial and credit management has to make sure the profit is actually booked. This means that I’m involved from the acceptance of the customer to the collection of the invoice. Credit management is an extension of the business; a joint responsibility to get payments in within the agreed timeframe. Creating awareness is essential and credit management should have continuous attention. The speed of payment is an indication of the relationship with the customer and the quality of service in my opinion. If the relationship and service are good, customers are satisfied and happy to pay for it more quickly.’
‘OnGuard provides structure and makes it possible to automate part of the work, but also offers the flexibility to decide to diverge from the ‘original’ planning’.
Global Credit manager, Atos