3 minutes

Making credit management feel good

Making customers feel good is not the priority of a credit manager, or is it? After all, you’re dealing with sensitive situations involving money – and you might not always be the bearer of good news. The key is to keep the people and the situation separate.

5 minutes

Using ERP for credit management? There’s a better way

ERPs are incredibly powerful tools that help a variety of business functions run more smoothly. However, specialist software is your best choice if you are looking for added functionality. The good news is that you do not have to make a choice, ERP and point solutions like OnGuard can perfectly enhance each other.

3 minutes

The definition of insanity

What do you do when a client doesn’t respond to an invoice? Do you send them another one with a letter very similar to the first? Even though Einstein said insanity is “doing the same thing over and over again and expecting different results”.

3 minutes

Stop making things harder for your customers

If you’re involved in the O2C process, you know how complicated it can be to get customers to engage. So why make it hard for your customers to get in touch? Here’s our advice for opening those lines of communication with your customers.