Making customers feel good is not the priority of a credit manager, or is it? After all, you’re dealing with sensitive situations involving money – and you might not always be the bearer of good news. The key is to keep the people and the situation separate.
The purpose of automation software is to make the humans’ jobs easier. It offers them the time and tools they need to do their jobs better. Credit management can’t be carried out entirely by computers. At least not if you want to maintain any level of customer service.
It sure would be easy if there was a single solution in credit management that worked for everyone. But the truth is there’s no single “best” way to chase payments. Different things work for different people, depending on their personalities and preferences.
While those of us in the credit management and accounts receivable functions might not like to admit it, we are a (tiny) bit like modern-day Ebenezer Scrooges. We need to collect the money we’re owed. Whether it’s Christmas time or not.
ERPs are incredibly powerful tools that help a variety of business functions run more smoothly. However, specialist software is your best choice if you are looking for added functionality. The good news is that you do not have to make a choice, ERP and point solutions like OnGuard can perfectly enhance each other.
What do you do when a client doesn’t respond to an invoice? Do you send them another one with a letter very similar to the first? Even though Einstein said insanity is “doing the same thing over and over again and expecting different results”.
OnGuard and Credit Tools are combining forces and are announcing a merger. As a result, the position of the new organization as market leader in credit management software in Europe will be further strengthened.
If you’re involved in the O2C process, you know how complicated it can be to get customers to engage. So why make it hard for your customers to get in touch? Here’s our advice for opening those lines of communication with your customers.