The more a credit manager knows about his customers the more effective he can be in his job. Bring all the internal and external sources of information you can find together and increase the predictability of your customer’s payment behaviour. Learn how to get 360° insight.
Video reference of Sodexo Italy.
Mazume Solutions Inc and OnGuard are convinced of a fruitful collaboration: they share important elements in their business approach: both aiming to offer state of the art solutions and helping clients to integrate these into their business processes. The combination of OnGuard’s truly global solution with local implementation ensures customers of a low risk – high value project.
Stuck in the dilemma of cash versus customer? On the one hand, customer retention is vital but at the same time you to focus on cost savings. Your DSO should remain low and risks need to be monitored and kept to a minimum, naturally without harming the relationship with your customers. How do you handle this situation? Relaxed or (a bit) stressed? Maybe you should do nothing at all…
Be aware of spending too much time on customers that are not worth it. How often do you make calls and send reminders to the same customers? Could it be that around ten per cent of your customers take up about half of your time? Check out how much value those customers actually provide you and start spending your time wisely.
Shared services centers (SSC) can reduce costs and increase the quality of internal services. A shared services centre sounds like the perfect solution! Be aware that not all customers are the same and therefore your approach should be appropriate for your customers. Check out a few important do’s and don’ts to consider.