Support Engineer

You are responsible for registration, controlling and handling of all functional and technical questions from our customers. You are in charge of user questions, issues and change requests of the customer/users regarding the OnGuard software. In addition, you support customers when installing and updating the OnGuard software. You deliver the right service and support, ensure adequate handling and generate creative solutions for software questions in order to satisfy the external OnGuard users.

You start with an extensive internal training program, in which you learn everything about the OnGuard software, the technology behind it, our customers and the way we work. You will soon bring the gained knowledge into practice. You get enough space to pursue learning and specializing by picking up all the common issues independently. You will collaborate with colleagues from various departments and will play a pivotal role within OnGuard.

Are we a match?

Job requirements

• HBO/WO work and reasoning level Technical Computer Science or IT background
• 0-3 years work experience
• Fulltime available
• Variable working schedule (day and evening)
• Familiar with databases of SQL Server and Microsoft IIS
• Excellent communication skills in Dutch and English

Your talents

• Eagerness to learn
• Customer focus
• Empathy
• Responsibility
• Planning and organisation
• Remains organized in a dynamic environment
• Problem solving
• Stress resistance
• Flexible


Our offer

• Competitive salary
• Free role with own set of responsibilities
• Company culture where you can develop yourself
• Professional and dedicated team with respect for each individual


Why work at OnGuard?

Market leader

OnGuard is a market leader in developing and implementing software for credit management. OnGuard has an impressive global client base spread across around 50 countries worldwide. We offer a unique software solution that integrates credit, collections and complaints management and cash allocation for the best payment results and long term business relationships.

Inspiring team

Our team is professional, devoted to working hard and always striving for the best results. Our castle looks posh from the outside, but once you get inside you meet inspiring, brilliant and fun people that know you by your first name and whose doors are always open for a question, some advice or just a chat. We all contribute to OnGuard, are valued for this and proud of it!

Are you fit for this role?

Apply today and let’s meet. Send us your resume and motivation via the form underneath. If you have any questions please contact our Human Resources department via careers@onguard.com or +31 (0) 294 256 666.

Acquisition  based on this vacancy is not appreciated. 

 

Apply now

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OnGuard

Slotlaan 3

1394 BK Nederhorst den Berg

The Netherlands

+31(0)294 - 25 66 66

contact@onguard.com